How long will it take for my item(s) to ship?
Wax Moon is a one woman run business, meaning everything is generally completed by one human. Generally, orders are shipped out as soon as possible within 2-4 weeks of receipt. Please check the listing you've ordered - if it says "Pre Order" it may take longer and will generally list the window of time within which you can expect for your item to ship.
Do you ship worldwide?
Generally yes, however, due to new VAT policies in relation to Brexit we are currently unable to ship to the UK for the immediate future. We are working to resume shipping to this region ASAP.
What is your return policy?
Please contact us within 1-2 weeks of receiving the item and we will come to a resolution as soon as possible!
Are your items hand made?
Many of the items in the shop are either hand made in house by Wax Moon's owner. Some items are made or printed off site. All shaped pillows are made custom in house. Original paintings and prints are custom created by our owner.
Why does (x) item/ shipping cost so much?
As a small business it can often be expensive to source particular items, fabrics, etc. in smaller quantities. I am doing my best to keep our price points low and affordable to customers while covering costs and overhead. I also source as ethically as possible - whenever possible, such as printing our fabric in the US and having our pouches and pillow covers made in Canada.
Please note: I do not determine shipping costs, those are out of the hands of Wax Moon and are primarily priced due to rising costs of both domestic and international mail. If you are about to place your order and the shipping looks grossly inaccurate (such as a print with $100 shipping) please send an email and I will double check for you!
I have an issue with my order, who should I talk to?
You can message me via the contact page or by emailing firstname.lastname@example.org - please be sure to include information such as name, order number and a description of the issue you are having.
Do you do wholesale?
Please email email@example.com to inquire about wholesale.